86% of Brands use Facebook Fan pages: But how well?

2009 September 24
by Mark Stutzman
Are your fans bored?

Are your fans bored?

The recently released Community and Social Media Study from The e-tailing group found that Brand Marketers and Retailers embraced social media in 2009 with a mix of optimism and what appears to be a general lack of self-confidence. The top social media tool used by the companies interviewed was Facebook Fan Pages, which Digital Variant agrees is a great place to start. In fact, the study found that 86% of companies were using Facebook Fan Pages as a way to communicate with potential customers. However, the real question is HOW are these companies using Fan Pages? From our experience selling social media marketing applications and programs to major national brands, we have found that 90%+ are using the standard Facebook Fan Page, are pumping re-purposed content from their own sites through their pages, and are conducting almost no marketing around Fan Acquisition. So, while 86% might be using Facebook Fan Pages, we believe 90% of those are using them ineffectively, inefficiently, and are missing a major marketing opportunity to reach over 300 million + users with their brand message in their own voice.

So, why are Facebook Fans so important? Brands and Retailers need to understand that a Facebook Fan that is well leveraged can be of far greater value than simply having a users email address. Each Fan a Brand or Retailer aggregates on Facebook is in fact a marketing channel to an average of over 220 Facebook friends. Fans are consumers that are not only ready and willing to be brand ambassadors, but have opted in to show their allegiance to your brand and have provided you access to their vast networks of friends, colleagues, and contacts. Brands should not take this commitment lightly.

So, what should Brands and Retailers do? They need to invest in Facebook Fan Pages, not simply use them. Investing in Fan Pages means a couple of things. First, Brands and Retailers need to provide unique, high value, and relevant content, offers and tools to Facebook Consumers. Second, you are playing in an engagement environment; leverage the strengths of that environment. Third, you need to create consistency between your Fan Pages and other marketing initiatives online and off. Make your Fan Page recognizable, but not a recreation of your .com property.

In order to provide this type of unique yet recognizable experience Brands and Retailers need to step outside the standard Facebook Fan Page template. They need to leverage custom applications like those built by Digital Variant and supported by our Facebook Page Management System that allow you to create custom tabs on your Fan Pages, control content look and fell, make special offers to fans, and generally take control of your pages. Use Fan Pages as an extension of your Brand and your marketing channel while also treating them as a primary means of interacting with customers and potential customers. Make your Fan Page presence a place that provides value and drives brand recommendation, awareness, and affinity through groups of users, not just individuals.

Major brands and retailers do not buy stock ads on television, in print, or on billboards so why are they using a stock template to reach a far greater audience on Facebook?


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Social Media 101 – Intro for Marketers

2009 August 26

At Digital Variant, we not only help your brand launch awesome ideas that take advantage of the social landscape, but we also help you understand it in the process. Below is the deck that we use during our Social Media training sessions

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Master Lock Going Social

2009 August 26
by Mark Stutzman

Master Lock Secret Vault

What does a lock company do when they need to break a new product?

Pad locks are not always revered as the most cutting edge in technology, design, or style. For years locks have been a utility that most of us use in our day to day lives but beyond assessing their level of security we have never given them too much thought. So what does a company like Master Lock do when they have a new lock design, concept, and technology that is not only highly secure, but hella cool to use and look at? How can they change consumers perspective on pad locks, how can they get consumers to see their locks as an expression of who they are, and how can they spread the word quickly about a revolution in mechanical design and functionality? Master Lock did the right thing and turned to Digital Variant and Social Media.

The New Master Lock Speed Dial Lock uses a flat keypad and allows the owner to set the combination for the lock by moving the key pad in a series of directions. Once the consumer sets their lock they simply recreate the patern to open it. Master Lock needed to show off this new solution in a way that married their core messaging of lock safety and security with a utility that would get 13 – 18 year olds talking about and interacting with the product. In order to meet these needs, Digital Variant worked with C2 Creative to concept, build, launch, and market the Master Lock Secret Vault Facebook Application.

The Mater Lock Secret Vault Application allows consumers (with a target of 13 – 18 year olds) to share secrets and photos with one another under lock and key…..well, under an amazing new Speed Dial lock that does not need a lock and key! Using the Application consumers lock thier secrets up using a virtual Speed Dial Lock whose sounds and movements recreate the actual movements of the physical lock, but all interactions are virtual. Once a secret and custom combination are created by the user, they invite select Facebook friends to access the secret. Friends are given the movement combination set by the secret owner and must recreate the combination on the Speed Dial Lock to access the secret. Once in, users can comment on the secret, create their own secrets, and keep track of all the secrets that have been shared with them. The Application combines a powerful messaging utility with virtual product interaction to create an Application that not only serves as a marketing tool for Master Lock’s new product, but a social media tool users are quickly adopting.

The Master Lock Facebook Application has just launched and consumers are already sharing secrets, creating combination, and interacting with one of the coolest locks we have ever seen. Click here to install the App. and keep your secrets safe.

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Redken 10,000 Blondes Facebook App a Huge Success

2009 August 26
by Mark Stutzman
Redken 10,000 Blondes

Redken 10,000 Blondes

When Redken (A L’Oreal Company) wanted to introduce a new line of Blond Hair care products to consumers they turned to Digital Variant for help. We immediately showed them the power of Facebook Applications and how a well constructed campaign can have reach both on and offline. Our campaign focused on collecting 10,000 Female Blond Facebook app users all that offered their images up for us in a photo montage to be created for Redken marketing purposes. The campaign was set to run over 3+ months but hit its objective in just under 5 weeks! With 1,000,000 of Facebook New Feed Posts, Notifications, and Messages sent containing the Redken Brand message the campaign was a huge success. The press also caught on, with stories published in 100’s of locations really extending the reach of this campaign. Thanks Redken, looking forward to 2010!

For more information about this application, click here or install the app on Facebook!

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